MG Legal Solicitors 
Longridge: 01772 783314 Garstang: 01995 602129 Lancaster: 01524 581306 Lytham: 01253 202452  
The Property Redress Scheme is essentially the complaints department for the tenant and Landlord world. Estate Agents and Letting Agents dealing with residential properties in England and Wales must be a part of the scheme and if a customer is complaining about a service which cannot be resolved between themselves and the Agents then they can complain to the Scheme. 
However; on the 24th January the Government announced that they will be introducing Landlord redress in the future. The fact that the Property Redress Scheme have already started to allow Landlords to register voluntarily as Property Professional has meant that Conveyancing Solicitors Preston, MG Legal, have taken note! 
Seemingly; this is not the dulcet announcement of the Customer Service desk asking if anyone from the fruit and veg aisle can assist. The Government intend to make law!  
The reform is said to include: - 
Legislating to require all private landlords (including private providers of student accommodation) and park home site operators to join a redress scheme in order to ensure consumers have access to redress 
Legislating to require developers of new build housing to belong to a New Homes Ombudsman to protect the interests of home buyers and hold developers to account when things go wrong; and 
Setting up a new ‘Housing Complaints Resolution Service’, a single point of contact to help consumers access housing redress across all tenures including renting, buying and leasehold; 
The Property Redress Scheme have made many a comment about how delighted they are that this scheme will “plug the gaps” and hopefully “put consumers at its heart”. 
Representatives of the Private Sector have voiced their concerns about the costs of the scheme for individuals renting out one property. The RLA Policy director David Smith has said that “the evidence the government has doesn’t support the need for he changes and it seems little thought has been given about how all the new legislation will fit together and how it will be enforced.” Dr Smith has also stated that: “It will be yet another cost and yet another layer of complexity, possibly with relatively little end product. We also need clarification on what the situation will be for landlords who use letting agents. Agents already have to be a member of a redress scheme – so landlords using them would be paying twice.” 
Nevertheless; the overall feedback is positive, with many commenting that the new scheme may help professionalise the industry and prevent landlords renting out dangerous housing.  
Regardless of what happens, MG Legal, will be here to keep you updated!  
Contact us now via 01995 602 129 or email
MG Legal - Conveyancing  
Solicitors in Preston 
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